The duty and the rule
Building, maintaining and repairing public streets is a listed duty of the municipal corporation under Section 114 of the Uttar Pradesh Municipal Corporation Act, 1959. Roads owned by GDA, PWD or NHAI are routed to that body instead.
What to say
"The road at [place] is broken with deep potholes since [date] and is unsafe. Please repair it and confirm within the service time limit."
The clock
We count 21 days from filing.
What happens by itself: Day 7: reminder. Day 15: escalation to the Zonal Deputy Municipal Commissioner. Day 21: public "deadline missed" stamp.
Responsible office in Ghaziabad
OfficeNagar Nigam Ghaziabad
Helpline1800-180-3012 (toll-free), 1533
PortalGhaziabad 311 app; UP Jansunwai (jansunwai.up.nic.in)
Postal addressMunicipal Commissioner (Public Grievance Cell), Nagar Nigam Ghaziabad, Nagar Nigam Building, Navyug Market, Near Old Bus Stand, Ghaziabad, Uttar Pradesh 201001