The rules we run by
A platform that asks people to speak up has to be fair to every side and careful with every person. These are the rules, in public, and the code follows them.
The Neutrality Charter: seven rules
Every office, party and representative is scored by the same arithmetic, published on the same day.
No editorial. The platform never says who is good or bad. It shows who answered and how fast.
No campaign is chosen by a person. Promotion happens by verified numbers only.
No ownership line, no founder photo, no party colour anywhere on the citizen site.
No money from any party, candidate or government for the citizen side. Ever.
No number is shown that is not real.
The raw data behind any score can be downloaded by anyone.
The five doors, and when each opens
| Door | What it does | Status |
|---|---|---|
| Report | Local problems routed to the right office, filed, counted | Open: Ghaziabad, five issue types |
| Record | The map and the scorecards | Open: map live, first scorecard after the first confirmed month |
| Raise | Petitions with confirmed signatures, filed with the authority | Next wave |
| Reveal | Anonymous bribe reports, office level only | Next wave |
| Rally | Campaigns promoted by numbers: 1,000 state, 5,000 every MLA, 10,000 national and the MP, 20,000 the Ministry; media newsdesks at 1,000 and 10,000 | Next wave |
How counters, moderation and data work
Counters
Voices raised counts only phone-confirmed voices. Solved counts only citizen-confirmed fixes with a photo. Days saved is the legal limit minus actual days, summed over confirmed wins.
Moderation
Abusive words in any language or spelling are blocked before saving. Names of private persons and officers are removed from public text; offices and departments can be named. Flagged items wait for a daily human review and are published or declined with a reason the citizen can see.
Your data
Only a scrambled phone record and your voice. No address book, no location history, no identity documents. One tap deletes it. Anonymous Reveal reports hold nothing about you.
Filing
By email to the official complaint address, in your name, with a copy to you and the postal address for Speed Post. Government portals that need your own login get a ready-to-paste text and a step-by-step guide.
Transparency report
Every quarter: how many items were declined, taken down or requested by officials, and why.
What we never do
No ads. No selling of citizen data. No money from a party or candidate. No invented numbers. No slogans, no stock photos of crowds.
Built to the standards the best in the world follow
Open311
Reports are stored in the format FixMyStreet and SeeClickFix use, so any city dashboard can plug in later.
WCAG 2.2 AA
Accessible to people with low vision, screen readers and motor difficulty.
Plain language
Short sentences, common words, tested for a reading age of 9 to 11.
Core Web Vitals
Opens in under 3 seconds on 4G; nothing jumps while loading.
OWASP Top 10
The ten most common attack types are tested before every release.
Privacy by design
India's DPDP Act 2023 as the floor, GDPR as the standard: collect the least, explain plainly, delete on request, encrypt everything.