The duty and the rule
Building, maintaining and cleaning drains and sewers is a listed duty of the municipal corporation under Section 114 of the Uttar Pradesh Municipal Corporation Act, 1959.
What to say
"The drain at [place] is overflowing since [date] and sewage is on the street. Please clear it and confirm within the service time limit."
The clock
We count 21 days from filing. Overflowing sewage is a health risk, so the engine reminds on day 3.
What happens by itself: Day 3: urgent reminder. Day 7: reminder. Day 15: escalation to the General Manager (Water). Day 21: public "deadline missed" stamp.
Responsible office in Ghaziabad
OfficeJal Kal Vibhag, Nagar Nigam Ghaziabad
HelplineSewer control room 1800-313-797979; 1533
PortalGhaziabad 311 app; UP Jansunwai (jansunwai.up.nic.in)
Postal addressGeneral Manager (Jal), Jal Kal Vibhag, Nagar Nigam Ghaziabad, Nagar Nigam Building, Navyug Market, Near Old Bus Stand, Ghaziabad, Uttar Pradesh 201001